Hospitality relations in the workplace is always an important issue that is constantly addressed by employers and employees alike. Excellent communication is an important issue, because customers are paying not just for the product – food, rooms or facilities – they are also paying for the service. And the service is just as much about communication and it is about skills
Hospitality communication covers two important areas :. CSR and ‘behind the scenes’ staff and management communication. Good communication in both areas is essential for high standards of business any advice in the article
The Importance of Hospitality Communication in Support Level :.
A customer may have a bad day, or be in a bad mood, but genuine smile from the receptionist and a warm welcome from all the staff could just changed its outlook for the rest of that day and the next few days. The same applies to the wait person in the restaurant, housekeeping or maintenance staff or other employees who come in contact with visitors. Loving, positive atmosphere that makes the difference between just a place you go through and place your guests will remember
employees in the hospitality industry must remember that “service with a smile” is not just a logo -. That’s what customers expect. It requires a positive attitude 100% of the time, even if you’re having a bad day or you’re tired – the client is paying for your smile, not your way. It requires patience when dealing with clients from abroad who have a hard time making themselves understood in English. It must ‘put up’ with Grumpy people or those of behavior are not always seamless – because, to some degree, “the customer is always right. These are situations that staff learn to deal with and they are proud of the professional way they handle ‘difficult customer.
Another important aspect of hospitality communication with customers is to provide clear and useful information when asked by customers. Restaurant staff should know the menu inside out, leave for special dietary requirements, know the origin of the ingredients they are serving, etc. Front desk staff at the hotel should be up-to-date not only with the facilities and services the hotel offers, but also with all the other tourists have information, activities, transportation, eating and entertainment, and opening hours of shops and institutions. It is part of the service, and guests appreciate the well-informed and courteous staff -. It can make a difference between “Just Another Day” and a memorable day
The Importance of Hospitality communication between staff and Management
Employers should take time teach and train their employees to always keep a warm and professional environment in the workplace, not only as customers are concerned, but also among the workers themselves. The employer can do much to promote a positive atmosphere for the staff; a nice staff rooms with facilities for employees to relax fraction of them will let them know they are valued, that the boss cares about them. This small investment will pay off by having loyal employees who are willing to give a little extra because they feel it is appreciated. Good communication between management and employees will be passed down the line in the form of good communication between staff and guests. Making sure that employees have all the ‘tools of their trade “to do their job to the highest standards is a two-way thing – workers need to communicate clearly and on time what they need, and management should listen and make sure they are well informed about the requirements and needs of all employees.
Smiling, happy employees is one of the most important assets management in the hospitality industry. The people who are looking for jobs in this sector should know that skill needs are ‘people skills’ – understanding, patience, ability to perform well as a team, and, above all, a positive measure. Create problems people have no place in the hospitality industry – it is a place where people come to relax and enjoy themselves. A happy and relaxed atmosphere is what anyone entering the facility should immediately feel, and if staff and managers can communicate this at all times, they can be sure that their guests will be coming back for more.