technological savvy teenagers today through DVDs and CDs and throw away the VCR and discharge guides is a recipe for success among franchisees, owners and managers.
In the high-tech modern society, young American studying in a drastically different way than Baby Boomers and Generation Xers even.
They send text messages on their BlackBerry, download ringtones for their phone, skills, browsing the Internet and expert play advanced video games for PlayStation. They seek their information from Google rather than an encyclopedia, and they watch their movies on the DVD player, not a VCR.
Since adolescents compose the majority of workers including fast food and fast casual restaurants, it is important for franchisees, owners and managers to implement training methods to talk and actually affect these technically savvy young people.
Restaurateurs should take a DVD-minded. Today’s generation likes to be in control of the learning experience and not on the pages of boring text. The technology is evolving rapidly, so it is important to different terms of delivery methods, especially for Today’s generation of employees
Training development for the restaurant industry in 2005 reflect the importance of changing communication technology from the old educational resources -. Such as Video and discharge guides – to 21st century methods – such as DVD and audio CDs. Schier, who is the author of many books of restaurant customer service and training, offers the following suggestions to increase technology training in 2005:
* Replace text-heavy pages of manuals with digital photos and bullet-points. Better yet, have a computer savvy employee develop PowerPoint or flash animation to create interactive learning.
* Negotiate flash cards for servers or cooks, index cards specials and / or content descriptions for machines, cashiers and carry out team members or Rolodex of drink and food recipes. Ensure employees know where to get information when they need it. The guest will appreciate it
* DVD / Video -. Convert videos into DVD format. This offer brief chunks of material. Employees have grown up flipping channels and see hundreds of messages per minute. Fifteen minutes of video footage will lull them to sleep
* Navigation through Audio CDs -. Most have been on a self-guided audio tour of the museum. Create audio guides for things like how to properly answer the phone, great guest, suggestive selling, or even a full guided kitchen. For $ 100, you can buy a digital voice recorder and record the instructions for various skills and burn them to CD or MP3 player. All they do is pull on the headphones and start
* E-Learning / Computer-Based Training (CBT) -. Off-the-shelf software such as Camtasia or Trainer Soft can have you in e-learning mode for a modest investment, or you can look at programs such as leadership development modules offered by the National Restaurant Association (in collaboration with Harvard Business School) or teach Spanish workers who speak your Enska with ‘Sed de Saber’ based on the Leapfrog “Leap Pad” technology.
* Avoid having employees memorize information and pass the test. It is education. Onsite training will focus on skills. Follow the written test (knowledge) with skill ratification (behavior). At the end of each training, develop a short checklist to verify the skills they need to learn in addition to knowledge.